R77 Privacy Policy

01 Overview

This Privacy Policy applies to all users of the R77 online gaming platform, including players who access the site from anywhere in the Philippines — whether from Manila, Cebu, Davao, Quezon City, or elsewhere. By registering an account or using any feature of R77, you acknowledge that you have read and understood this policy.

R77 is committed to handling your personal information with care, transparency, and respect. We only collect what we actually need, we use it for clearly defined purposes, and we take meaningful steps to keep it secure.

02 What We Collect

We collect personal information at different points during your use of the platform. Here is a breakdown of the categories of data we may collect and why:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or religious beliefs. The only sensitive category we may process is biometric data in connection with identity verification, and only where legally required to do so.

03 How We Use Your Data

R77 uses your personal data strictly to operate the platform and deliver the services you signed up for. Here is how your information is put to use:

• Account management: Creating, maintaining, and securing your player account, including OTP-based authentication and login history.
• Identity verification (KYC): Confirming your identity and age before enabling withdrawals, in line with standard industry practice for Philippine online gaming.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso (₱) via your selected local payment method.
• Platform improvement: Analysing usage patterns and technical performance to make the platform faster, more stable, and easier to use.
• Fraud prevention: Detecting and investigating unusual activity, duplicate accounts, or suspected abuse of bonuses or platform features.
• Customer support: Resolving your queries, processing complaints, and following up on account issues.
• Communications: Sending you service-related notifications such as transaction confirmations, account alerts, and policy updates.
• Responsible gaming: Monitoring gaming behaviour to help identify patterns that may indicate a need for player support or intervention.

We do not use your data for automated decision-making that produces significant legal effects on you, nor do we build individual profiles for sale to advertisers or third-party marketers.

04 Legal Basis for Processing

R77 processes your personal data on the following legal grounds, depending on the specific activity:

• Contractual necessity: Processing required to provide the services you signed up for — such as running your account, processing transactions, and enabling gameplay.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests do not override your rights.
• Consent: Where we rely on your consent — for example, for certain types of marketing communications — you may withdraw that consent at any time by contacting support.

05 Sharing Your Data

R77 does not sell your personal data to anyone. We share your information only where it is necessary to operate the platform, and only with trusted parties bound by appropriate data protection obligations. These include:

• Payment providers: Local banks, mobile banking partners, and e-wallet services such as GCash and Maya process transaction data to facilitate your deposits and withdrawals in PHP.
• Game content providers: Licensed studios that supply live casino tables, slot games, eBingo, and sports betting markets may receive session data necessary to deliver the game.
• KYC and fraud prevention services: Identity verification and fraud detection platforms help us confirm player identities and flag suspicious activity.
• IT and hosting providers: Cloud infrastructure and security services that host and protect the platform.
• Legal and regulatory authorities: Where required by law, we may disclose information to relevant Philippine authorities or legal bodies.

06 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period after account closure, as required by law or legitimate business need. Typical retention periods are as follows:

• Account and identity data is retained for the duration of your account plus a minimum of five years after closure, in line with standard financial record-keeping requirements.
• Transaction records in PHP are kept for at least five years from the date of the transaction.
• Support communications are retained for up to three years from the date of the interaction.
• Technical and usage logs are retained for up to 12 months before being anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

07 Security Measures

R77 takes the security of your personal data seriously. We have put in place technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure. These include:

• SSL encryption across all platform connections, ensuring that data transmitted between your device and our servers is protected in transit.
• OTP-based two-factor authentication to verify your identity at login and during sensitive account actions.
• Role-based access controls ensuring that only authorised R77 personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and monitoring to identify and address vulnerabilities in a timely manner.
• Secure data storage infrastructure with encryption at rest for sensitive data categories.

08 Cookies and Tracking

R77 uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. Cookies are small text files stored on your device that help us recognise you between sessions and deliver a consistent experience.

• Essential cookies: Required for the platform to function. These include session authentication, security tokens, and load balancing. You cannot opt out of these without losing platform functionality.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the user experience. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Remember your settings and choices within the platform, such as language or display preferences.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the R77 platform.

09 Your Rights

As a player based in the Philippines, you have rights with respect to your personal data. R77 will honour these rights in accordance with applicable law:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If any of your information is inaccurate or out of date, you may request that we correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data may need to be retained for legal or regulatory reasons even after account closure.
• Right to restrict processing: You may ask us to limit how we use your data in certain situations.
• Right to data portability: Where technically feasible, you may request that we provide your data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the legality of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team. We will acknowledge your request within a reasonable timeframe and respond fully in accordance with applicable requirements.

10 Minors

R77 is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been registered by a minor, we will suspend the account immediately, delete the associated personal data where permissible, and retain only what is required by law.

11 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data handling practices. When we make material changes, we will notify registered players via the email address on file or through an in-platform notification.

The "Last updated" date at the top of this page always reflects when the most recent revision was made. We encourage you to review this policy periodically so you stay informed about how your data is being handled.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to our support team:

For general platform questions, you may also visit our FAQ page or review the Terms and Conditions for more information about how the R77 platform works.